Privacy Policy

1. Introduction

Prague Car Detailing ("we", "us", "our") is committed to protecting the privacy and personal data of our customers, website visitors, and job applicants. This Privacy Policy explains how we collect, use, store, and protect your personal data in connection with our mobile car detailing services in Prague, Czech Republic.

This policy applies to all personal data collected through our website, quote request forms, WhatsApp and phone communications, vehicle collection and return services, and job applications. We process personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and Czech Act No. 110/2019 Coll. on the Processing of Personal Data.

2. Data Controller

The data controller responsible for your personal data is:

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Quote Requests & Service Bookings

• Name and contact details (email address, phone number)
• Vehicle information (make, model, type, condition)
• Service preferences (type of detailing, service method)
• Location details (Prague district, street/area for mobile detailing or vehicle collection)
• Preferred date and scheduling information

Vehicle Collection & Return

• Vehicle pick-up and return addresses
• Vehicle registration details (as needed for collection/return)
• Access instructions and key handover arrangements

Website Usage

• IP address and browser information
• Pages visited, time spent, and referral source
• Cookie and analytics data (see Section 10)

Communications

• Messages sent via WhatsApp, email, phone, or website forms
• Feedback and review content

4. Purposes of Processing

We process your personal data for the following purposes:

• To prepare and deliver quotes for our detailing services
• To schedule and perform mobile detailing at your location
• To arrange vehicle collection, detailing, and return
• To communicate with you about your booking, service status, and follow-up
• To process payments and issue invoices
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations (e.g., tax and accounting records)
• To process job applications (see Section 12)
• To respond to inquiries and provide customer support

5. Legal Bases for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

7. Data Sharing

We do not sell your personal data. We may share your data with the following categories of recipients only as necessary:

• Service providers: Website hosting, analytics, payment processing, and communication tools that process data on our behalf under data processing agreements
• Accounting & legal advisors: For tax compliance and legal obligations under Czech law
• Authorities: When required by law or in response to valid legal requests

All detailing work is performed by Prague Car Detailing's own team. We do not share your personal data with third-party detailing companies.

8. International Data Transfers

Some of our service providers (e.g., website hosting, analytics, communication platforms) may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including:

• EU adequacy decisions for the recipient country
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Other legally recognized transfer mechanisms under GDPR Chapter V

You may request details about specific transfer safeguards by contacting us.

9. Your Rights

Under the GDPR and Czech data protection law, you have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request correction of inaccurate or incomplete data
• Right to Erasure — Request deletion of your data where there is no compelling reason for continued processing
• Right to Restriction — Request that we limit how we use your data
• Right to Data Portability — Receive your data in a structured, machine-readable format
• Right to Object — Object to processing based on legitimate interests
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@praguecardetailing.com. We will respond within 30 days.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů — ÚOOÚ):

10. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyze website usage.

Types of Cookies We Use

We use privacy-focused analytics that do not track individual users across websites. No personal profiles are created from analytics data. You can manage cookie preferences through your browser settings.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all website communications
• Secure storage of customer and booking data
• Access controls limiting data access to authorized personnel only
• Regular review of security practices and service provider agreements

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. If you become aware of any security concerns, please contact us immediately.

12. Recruitment Data

When you apply for a position with Prague Car Detailing through our careers page, we collect the following data:

• Full name, email address, and phone number
• Location and availability
• Relevant experience and driving licence status
• Any additional information you choose to provide

Recruitment data is processed for the purpose of evaluating your application under GDPR Article 6(1)(b) (pre-contractual measures). Application data is retained for 6 months after the recruitment decision, unless you provide consent for us to keep your details on file for future opportunities.

Unsuccessful applicants may request deletion of their data at any time by contacting us.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us: